Interest in Employee Experience (EX) has increased exponentially in recent years. According to various business writers and HR consultancies, crafting compelling employee experiences is critical to business success. As a result, a number of organizations have established EX programs to supplement their Employee Engagement programs. But what does Employee Experience mean? While a variety of definitions and models exist, many seem like old wine in new skins. For I/O scientists and practitioners, this raises a critical question: is EX just another fad, or a valid concept worthy of exploration and development? During this session, Patrick Hyland, Director of Research & Development at Mercer|Sirota, will trace the evolution of the EX movement, propose a theoretical definition of the concept, and provide a research framework for conducting EX research.

Presenter Bio

Patrick Hyland, Ph.D., is the Director of Research & Development at Mercer|Sirota. He has over 20 years of experience in organizational research and consulting. At Mercer|Sirota, he has worked with a wide range of clients—including FedEx Ground, Tiffany & Co., and the Bank of Montreal—and conducted research on a variety of topics, including leadership, engagement, mindfulness, actioning. Patrick is a lead researcher at The Engagement Institute, a community of learning that includes over 100 senior human resources and human capital professionals. He received his Ph.D. in Social-Organizational Psychology from Teachers College at Columbia University, where he served as an Adjunct Professor for ten years. He received his Bachelor of Arts in English from the University of Pennsylvania.