Interest in Employee Experience (EX) has increased exponentially in recent years. According to various business writers and HR consultancies, crafting compelling employee experiences is critical to business success.  As a result, a number of organizations have established EX programs to supplement their Employee Engagement programs. But what does Employee Experience mean?  While a variety of definitions and models exist, many seem like old wine in new skins.  For I/O scientists and practitioners, this raises a critical question: is EX just another fad, or a valid concept worthy of exploration and development?  During this session, Patrick Hyland, Director of Research & Development at Mercer Employee Research, will trace the evolution of the EX movement, propose a theoretical definition of the concept, provide a research framework for conducting EX research, and highlight various ways that Mercer has used this model to understand the employee experience during the pandemic.

Presenter Bio

Patrick Hyland, Ph.D., is the Director of Research & Development at Mercer Employee Research.  He has over 20 years of experience in organizational research and consulting.  At Mercer, he has worked with a wide range of clients and conducted research on a