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New York Metropolitan Association of Applied Psychology

The Future of Employee Listening: Measuring, Reporting, and Improving Employee Performance (With a Little Help from Generative AI)

  • 9 Jan 2024
  • 6:00 PM - 8:00 PM
  • Wasserman Career Center: 133 E 13th Street, 2nd Floor, NY NY


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The Future of Employee Listening: Measuring, Reporting, and Improving Employee Performance (With a Little Help from Generative AI)

As an Applied Psychology community, we focus on understanding the elements of employee and organizational success, and using our behavioral expertise to improve them. I like to boil that down to “helping people be happier and more successful at work.”  During this session, we’ll talk about significant changes that are occurring in our field, and how we’re both leading and adapting to those changes at Microsoft. We’ll welcome your participation in the discussion that will include:

  • An overview of Microsoft Viva Glint’s evolving model of high performing organizations

  • An evolution in the practice of employee listening, integrating Viva Glint’s traditional “active” measurement of employee sentiments (via surveys) with newly-available “passive” measurement of employee behaviors (via activity data from Microsoft Outlook and Teams) 

  • A preview of the game- and career-changing Copilot (Microsoft’s native integration of Generative AI) which is getting ever better at creating, refining, and summarizing meetings, documents, spreadsheets, and more - promising greater accessibility, insights, productivity, and action

We’ll also discuss the “so what?” from these and related changes - including the skills we’ll need to strengthe to use these and similar tools effectively in our I/O and related professions.

Presenter Bio

Rick Pollak is a Principal People Scientist at Microsoft, moving into this role as the Glint organization moved from LinkedIn to Microsoft. He has over 30 years of experience as a consultant and leader of OD, Talent, and Learning functions for large and small organizations to help them create and implement strategies to identify, manage, coach, develop, engage, and retain their people. He has worked with organizations in non-profit, government, financial services, pharmaceuticals, aerospace & defense, healthcare, energy, professional services, architecture and engineering, and technology. Rick grew up in Southern California, earned his Psychology BA from UCLA, then moved East (clearly against the Westward traffic) to earn his MA and PhD in Industrial-Organizational Psychology from the University of Connecticut, and has settled in the NYC Metropolitan area.

Event Details


Tuesday, January 9th


6:00 pm-8:00 pm


NYU Wasserman Center

The Wasserman Center for Career Development is New York University’s central career development resource, providing services and support to undergraduate students, graduate and graduate certificate students, postdocs, and alumni with a bachelor’s, master’s, graduate certificate, or doctoral degree from nearly every NYU school.

133 E 13th Street, 2nd Floor, NY NY


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